GoldBet888 strives to provide a stable and seamless gaming experience. However, we recognize that internet disruptions, system failures, or device-related issues may occur during gameplay. This Disconnect Policy outlines how such scenarios are handled fairly and transparently.
It is the player’s sole responsibility to ensure a stable internet connection, sufficient device battery, and uninterrupted access while playing.
GoldBet888 is not responsible for losses resulting from disconnections caused by:
- Poor network connectivity
- Device crashes
- Power outages
- Third-party service failures (e.g., ISP or mobile data)
Slot Games:
In most slot games, unfinished spins or bonus rounds will resume automatically upon reconnection. If a spin is completed before disconnection, the result is saved by the game provider and can be reviewed in the game history.
Live Casino & Table Games:
In live dealer games (such as Baccarat, Blackjack, Roulette), if the player disconnects after placing a bet, the game will continue without their interaction. In these cases, the final result is still valid and determined by the game provider — no refunds will be issued.
Sports Betting:
Once a bet is confirmed, it will be processed even if a disconnection occurs. No cancellation or refund is possible after bet confirmation unless the event itself is canceled or voided.
GoldBet888 does not offer refunds or compensation for outcomes affected by player-side disconnection.
Disputes relating to game results must be submitted within 24 hours of the incident and will be reviewed on a case-by-case basis using backend logs. Our game provider’s result records are considered final and binding.
In rare cases where a GoldBet888 server or game provider experiences a technical failure:
- Affected games may be paused, voided, or rolled back based on provider policy.
- For affected sports bets, standard bet voiding rules apply.
- Any confirmed loss of player funds due to platform error will be investigated and compensated where appropriate.
GoldBet888 works with internationally licensed and RNG-certified providers. All game logic, payout results, and fairness standards are regulated by the software suppliers. We do not interfere with or manipulate outcomes under any circumstance.
